Is Frontier a Good Airline? A Detailed Analysis

Headquartered in Denver, Colorado, Frontier Airlines is frequently preferred by travelers when it comes to budget-conscious air travel. Although the airline flies mostly within the United States, it has a few overseas destinations in Mexico and the Caribbean. Affordable fares and customer-friendly amenities have drawn travelers to Frontier. However, their requirements, preferences, and expectations determine whether it’s suitable to fly with this carrier. If you are planning to book a flight with the airline for the first time, stay on this page, as this article delves on finding an answer to – Is Frontier a good airline?

Go ahead, explore!

Advantages of Frontier Airlines

Here are the positive aspects of considering Frontier as your preferred carrier. 

Flight Pricing 

One of the major features of Frontier Airlines is its low base fares. You can sometimes even find flights for as low as US$49, making its flights one of the cheapest options. So, if you choose to ignore certain conveniences or additional services, for which you need to pay extra, Frontier is definitely a good choice for you. 

If you want to avoid paying for a carry-on bag, which is of course not allowed for free, the best option is to just bring a backpack on your flight. You can bring one personal item for free though. 

Frontier’s DISCOUNT DEN Membership 

Frontier Airlines has introduced a flight savings scheme which enables the members to grab lowest fares. The annual charge applicable for this feature is US$60, along with a US$40 enrollment fee, which you need to pay for the first year.

So, if you are a member, you can explore promotional offers, earn miles for your purchases, and book free flights for your children as per applicability of the available schedules. Furthermore, these flight prices are applicable for up to nine people in your booking, but you must be one of them, as you are a DISCOUNT DEN member.

Frontier’s Loyalty Program

The Frontier Airlines Loyalty program is a good option for frequent flyers. It lets you collect 1 point for every dollar you spend on purchasing a flight. These points can be redeemed for purchasing future flights. In fact, the miles can also be pooled with your family for collecting a good amount of rewards.

Frontier Airlines World Mastercard

This airline also offers this credit card using which you can earn various perks. Issued by Barclays Bank from Denver, the card lets you collect 50,000 bonus miles on spending US$1,000 within the first three months of its purchase.

There are various benefits including earning points via purchases made at the partner sites.

Safety Rating

As specified on the website of AirlineRatings.com, Frontier enjoys a 7/7 rating from a safety perspective. Also, the website included the airline in the list of top 10 safest airlines with low-cost fares in the U.S.

The airline has received this rating because of the following factors: 

• Incident Rating (3 stars) – Based on if the airline had any pilot related incidents!
• Audits (1 star) – Based on whether all the important audits have been passed by the airline and its country of origin!
• Fatality Free (3 stars) – Based on if there was a fatal crash in the period of last 10 years! 

Thus, the above ratings reflect the safety culture of Frontier Airlines.

Punctuality of Flights 

Frontier also has flight delays, but their on-time performance has seen improvements, particularly in peak travel seasons. According to data published by FlightStats.com for the date range, 1st February 2025 to 31st March 2025, 74% flights were found to be on time, while 7% were late.

Business Operations 

It is true that Frontier Airlines has a smaller route network. But in recent years, the carrier has significantly increased the scope of its operations, particularly focusing on underdeveloped markets and secondary airports.

Frontier Airlines Problem Areas

Let’s now review certain trouble cases as reported by passengers when they flew with Frontier.

Seat Structure

Passengers feel generally uncomfortable because of the limited leg space. The seats are also small, rough, and the inside view seems to be crowded. There are undoubtedly certain concerns for passengers who have mobility issues.

Baggage Fee

You need to pay a fee to take a carry-on bag on your flight. Unlike many other low-cost airlines, it’s not free here. However, you can take one personal item without paying any charge.

In-Flight Experience

Frontier offers fewer amenities because it is a low-cost carrier. Passengers get to enjoy limited in-flight entertainment. The airline does, however, provide choices to purchase food and beverages while in flight.

Flight Frequency 

The airline may not have as many daily flights, even for some routes, which could reduce flexibility for passengers who need to change their schedules.

Customer Support

Numerous passengers have expressed dissatisfaction with customer service, particularly with regard to their attentiveness. Long wait times for help and difficulties managing flight delays, cancellations or modifications have been frequently reported by them.

Airport Amenities

Since Frontier regularly flies into smaller or secondary airports, the amenities are not as high as those available in larger hubs. So, this results in a less enjoyable overall travel experience.

Low Customer Satisfaction 

Frontier ranked at 69th spot from 0 to 100, as per a travel study conducted by the American Customer Satisfaction Index (ACSI) from 2023-2024. This study was held for nine famous airlines operating in the U.S.

Verdict: Concluding Words 

Is Frontier a good airline to fly with? Well, it mostly depends on your priorities when it comes to planning air travel. Frontier may seem like a good choice if you want the cheapest flight ticket and are prepared to give up on extra benefits and luxuries. But, even at a higher cost, you can be happier flying with a premium airline, if you value comfort, customer service, and flexibility.

So, when you plan to make a reservation with Frontier, it is advised to thoroughly review their baggage regulations, pricing restrictions, and other in-flight offerings, so as to make sure you know exactly what is covered. With this low-cost airline, you may maximize your trip by limiting your expectations and thoughtfully planning your travel.

No doubt, many low-budget passengers appreciate the carrier’s low-cost fares, as they can use the money saved for other travel-related expenses. So, this makes Frontier a sensible choice for people who are ready to give up extra benefits. However, some passengers have talked about unexpected costs, difficulties with customer service, and general comfort, which are frequently the cases of complaints.

At the same time, certain rating sites and agencies have assigned Frontier a poor rating. But it will not be wrong to say that these ratings could be subjective and liable to change based on personal experiences.

But yes, the airline’s offerings including the DISCOUNT DEN, loyalty program, and credit card are great options for frequent flyers. Also, AirlineRatings.com has assigned 7/7 to the airline for its safety practices and records. 

So, it’s up to you! If you can ignore certain additional benefits, you can choose Frontier for sure. But, if air travel is all about comfort and luxury for you then definitely, top carriers could be the ideal choice for you! 

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